**PRODUCTS SHIP FROM SOUTHERN CALIFORNIA**
Order processing and packaging generally takes 1 - 2 business days (not including weekends and holidays). Please allow 1 - 2 business days for processing and packaging in addition to shipping times.
Delivery times will vary depending on the shipping method you choose for your order. Please use the shipping calculator on the check-out page to estimate your shipping charges. Orders placed Friday - Sunday will be shipped the following week.
All returns require a "Return Authorization Number"
If for any reason you wish to return an item, please call our customer service department at 888-850-5287 or direct at 949-266-3745 and you may obtain this number by speaking with a live representative.
*NOTE: All products whether opened or unopened returned without a Return Authorization Number will be subject to a 15% restocking fee & store credit for the product price only.
Estimated Transit Times:
Priority Mail: 3-5 Business Days
1st Class Mail: 7-10 Business Days
Free Shipping: 7-10 Business Days
UPS Ground: 3-5 Business Days
Please allow 1 - 2 business days for processing and packaging in addition to the transit times above.
Subscription Products:
When choosing to have your supplements automatically shipped every month (shown as a drop down selector on the right hand side of the product page) you are responsible for adjusting your account should you wish to cancel or modify your subscriptions at any time. Your supplement order will be shipped, as originally placed, every month from the date of the original order.
From your account dashboard you may click on the "My Subscriptions" tab to suspend, prolong or cancel your subscriptions at any time. You may also call our 888 number listed below to receive assistance in modifying or cancelling your recurring subscriptions.
Emails:
From time to time we may send you an email to announce new products and store sales. We DO NOT sell or share email addresses with 3rd parties.
General Returns:
You may return new, unopened items within 30 days of delivery for a product exchange, refund or store credit towards future purchases minus shipping fees. You must obtain a Return Authorization from our Customer Service Department prior to returning the products. In some cases, if a return is due to our error, we will ship the correct product at no additional cost to you & provide a pre-paid return envelope for the incorrect product. In all other cases, send the unused product(s) to us at your expense & we will process your refund, credit or exchange upon receipt of the returned items. Price differences will be charged or credited to you upon receipt of your returned goods.
If the product is opened and/or used and falls within the 30 day return policy you must obtain a Return Authorization from our Customer Service Department prior to returning the products for store credit or exchange less a 15% restocking fee. Refunds will be issued for opened and used products on a case by case basis ONLY and all products are subject to a 15% restocking fee. Products will need to be sent to us at your expense. Refunds, store credit or exchanges will be processed upon receipt of the returned items. Refunds are for product purchase prices only less a 15% restocking fee. We do NOT refund shipping and handling fees.
PLEASE NOTE: Packages ‘refused’ or sent back as ‘return to sender’ at the time of delivery will be considered an unauthorized return and are subject to a 15% restocking fee.
Refunds:
Refunds will be issued on a case by case basis within 30 days of delivery of your order as stated above. If a return is due to our error, we will ship the correct product at no additional cost to you. Refunds that are not due to our error are for product purchase prices only. We will NOT refund shipping and handling fees under any circumstance listed here.
Supplements:
You may return the unused portion of supplements under the return guidelines below. You must obtain a Return Authorization from our Customer Service Department.
Dr. Daniel Amen's Supplements and Nutraceutical Solutions have a 100% Satisfaction Guarantee. If for any reason you are not completely satisfied with these products, please return the unused portion for a full refund. Please call our customer service department to obtain a Return Authorization.
NOTE: Please consult your doctor or other health care professional before starting any regimen of vitamins or supplements.
NOTE: We do not accept returns or issue refunds for the following items:
- Downloadable products
- Gift cards
We continue to provide free shipping on all US orders over $99.00 for your convenience.
Customer Service: 1-888-850-5287 from 8am - 5pm PST or email us: Click to Email